Enterprise-Grade Security

    Security Built for Regulated Industries

    Bank-level encryption, multi-layer protection, continuous monitoring. Your communications are secure, compliant, and always available.

    Certifications & Compliance

    Meeting global standards for security and privacy

    ISO 27001 Certified

    Information security management system

    In Progress (Q2 2025)

    SOC 2 Type II

    Security, availability, and confidentiality

    Compliant

    GDPR Compliant

    European data protection regulation

    Compliant

    Regional Compliance

    Middle East telecommunications standards

    Compliant

    HIPAA Ready

    Healthcare data protection (BAA available)

    Available

    PCI DSS Compatible

    Payment card industry data security

    Compatible

    What We Protect

    Multi-layer security across every aspect of your communications

    Your Calls

    • TLS 1.3 encryption for signaling
    • SRTP encryption for voice streams
    • End-to-end encryption available
    • Secure SIP authentication

    Your Data

    • AES-256 encryption at rest
    • Encrypted backups (daily)
    • Tamper-proof call recordings
    • Secure data deletion on request

    Your Access

    • Two-Factor Authentication (2FA)
    • Single Sign-On (Azure AD, Google)
    • Role-based permissions (RBAC)
    • Geo-blocking by country/IP

    Your Business

    • 99.99% uptime SLA
    • Automatic failover to backup systems
    • Daily backups with 30-day retention
    • Disaster recovery in <4 hours

    Flexible Deployment Options

    Choose where your data lives - cloud, on-premise, or hybrid deployment

    🇦🇪

    Middle East Hosting

    Azure UAE / AWS Bahrain

    • Deploy in UAE or GCC region
    • Low latency for MENA users
    • Regional data compliance
    • Meet local regulatory requirements
    🇪🇺

    EU Data Center

    Azure/AWS Europe

    • GDPR-compliant hosting
    • European data protection laws
    • Privacy by design
    • Right to be forgotten support
    🏢

    On-Premise

    Your Infrastructure

    • Complete data control
    • Deploy in your own data center
    • Custom security policies
    • No cloud dependency

    Industry-Specific Compliance

    Built to meet the requirements of regulated industries

    Financial Services

    • Call recording for PCI compliance
    • Secure payment IVR (no agent hears card data)
    • 7-year retention policies available
    • Audit trail reporting for regulators

    Healthcare

    • HIPAA-compliant configurations
    • Encrypted patient communications
    • Business Associate Agreement (BAA) available
    • Access audit logs for compliance

    Government

    • Flexible data residency (regional or on-premise)
    • On-premise deployment option available
    • Advanced multi-factor authentication
    • Emergency override protocols

    Customer Testimonial

    "Our bank's security team approved Voxla.AI in 2 weeks. Other vendors took 3+ months of back-and-forth. The UAE data residency and SOC 2 compliance documentation made the difference."

    Chief Information Security Officer
    UAE Investment Bank

    Security & Compliance FAQ

    Where is my data physically stored?

    You choose your deployment location: Middle East (Azure UAE or AWS Bahrain), EU (Azure/AWS Europe), or on-premise at your own data center. We support flexible hosting to meet your compliance requirements.

    Can I keep data on-premise instead of cloud?

    Yes, we offer on-premise deployment for organizations requiring complete data control. Your communications infrastructure stays within your network perimeter.

    How long are call recordings retained?

    Configurable retention: 30 days, 90 days, 1 year, 3 years, 7 years, or custom based on your compliance requirements. Financial services often require 7+ years.

    Who can access my call recordings?

    Role-based access control. Only authorized users (supervisors, compliance officers, administrators) can access recordings. Full audit trail of who accessed what and when.

    What happens if there's a security breach?

    Incident response protocol: immediate notification within 24 hours, forensic investigation, remediation steps, and post-incident report. GDPR breach notification compliance included.

    Do you support penetration testing?

    Yes, we conduct annual third-party penetration tests. Enterprise customers can request dedicated security assessments. Contact our security team for scheduling.

    Questions About Our Security?

    Schedule a security review call with our team

    99.99%
    Uptime SLA
    24/7
    Security monitoring
    <4 hrs
    Disaster recovery time