CALL RECORDING

    Record Every Word. Turn Every Call Into Success.

    Never miss important call details again with Voxla.AI's integrated call recording system. It's not just documentation — it's a powerful analytical tool that helps you understand customers better and enhance team performance through AI-powered insights.

    Call Recording Software

    600+ businesses use Voxla.AI Call Recording for quality and compliance

    Capture, Store, and Analyze Every Conversation

    Complete call recording solution with enterprise security and AI intelligence

    Keep Every Detail Secure

    All customer interactions and details are securely stored with bank-grade encryption. Get accurate records and valuable insights to improve future services while maintaining complete compliance.

    Quick Access Anytime

    Easily access call recordings from anywhere at any time to verify information, resolve disputes, or analyze team performance with precision. Search by date, agent, customer, or keyword.

    Train Your Team Efficiently

    Use call recordings to practically enhance your team's skills. Review past calls to identify training opportunities, deliver better service, and boost sales performance dramatically.

    AI-POWERED

    Record, Summarize, and Analyze Every Call

    Every call holds valuable insights and real opportunities. Instead of spending hours listening, read AI-generated summaries and transcripts in seconds.

    AI-Generated Summaries

    Instant call summaries automatically generated

    Get the gist of every call in seconds, not hours

    Speech-to-Text Transcription

    Convert calls into searchable, analyzable text

    Read calls instead of listening — powered by AI

    Deep Analytics

    Comprehensive contact center insights

    Understand patterns, trends, and opportunities

    Sentiment Analysis

    Monitor customer emotions during calls

    AI detects satisfaction, frustration, and intent

    EMOTIONAL INTELLIGENCE

    A System That Understands Customer Emotions

    Monitor and analyze customer emotions during and after calls using AI-powered sentiment analysis. Centralized analytics give you a complete view of team performance, helping improve processes and reduce operational costs.

    Sentiment analysis & improved communication

    Detect frustration, satisfaction, and intent in real-time

    Centralized data for accurate analysis

    Complete view of individual and team performance

    Lower costs & increased efficiency

    Identify coaching opportunities automatically

    95% Accuracy

    Why Businesses Record Calls

    Multiple benefits across quality, compliance, and growth

    Quality Assurance

    Monitor service quality, identify training needs, and recognize top performers

    📊 Improve customer satisfaction by 40%

    Compliance & Legal

    Meet regulatory requirements, resolve disputes, and maintain audit trails

    ⚖️ Protect against legal liability

    Training & Coaching

    Use real examples to train new agents and improve existing team skills

    🎓 Accelerate onboarding by 60%

    Dispute Resolution

    Replay exact conversations to resolve customer complaints and billing disputes

    ✅ Faster resolution times

    Sales Optimization

    Analyze successful sales calls to replicate winning techniques across the team

    💰 Increase close rates by 25%

    Customer Insights

    Discover patterns in customer needs, complaints, and questions to improve products

    💡 Identify improvement opportunities

    The Impact of Call Recording

    From guesswork to data-driven decisions

    ✗

    Without Call Recording

    Employee evaluations based on guesswork
    Difficulty tracking mistakes and improvements
    Legal risks due to lack of audio evidence
    Decisions based on trial and error
    Unable to resolve customer complaints accurately
    No proof of what was said or promised

    With Call Recording System

    Live recordings for accurate evaluation
    Regular reviews improve service quality
    Secure archive for compliance (PCI, GDPR)
    AI-powered data analysis for insights
    Replay complaints for precise solutions
    Complete audit trail for all interactions

    Complete Recording Solution

    Everything you need for professional call recording

    Automatic Recording

    Record all calls or specific extensions

    On-Demand Recording

    Agents control when to record

    PCI Pause

    Auto-pause for sensitive data

    Cloud Storage

    Unlimited scalable storage

    Advanced Search

    Find recordings by any criteria

    Role-Based Access

    Control who can listen

    Download & Export

    Multiple format support

    Bulk Actions

    Manage multiple recordings

    Call Tagging

    Categorize for easy filtering

    Start Recording in 3 Steps

    Simple setup, powerful results

    1

    Enable Recording

    Turn on automatic recording or set specific rules for extensions and call types

    2

    Customize Settings

    Configure notifications, storage duration, and access permissions for your team

    3

    Access & Analyze

    Search, listen, transcribe, and analyze recordings with AI-powered insights

    Setup time: 5 minutes to start recording

    Enterprise Security & Compliance

    Secure, compliant, and auditable

    PCI/GDPR Compliant

    Full data protection standards

    ISO 27001 Certified

    International security certification

    Multi-Language

    Arabic & English transcription

    Encrypted Storage

    Bank-grade security for recordings

    Start Recording Calls Today

    Capture every conversation, gain insights, and improve performance

    Frequently Asked Questions

    Everything you need to know about call recording

    You control what gets recorded. Options include: record all calls automatically, record on-demand (agent presses button), record specific extensions/departments only, or pause recording for sensitive information (like credit card numbers). Most businesses record all calls for quality and compliance, but the choice is yours.
    Storage duration is configurable based on your needs and compliance requirements. Options range from 30 days to unlimited retention. Most businesses keep recordings for 90 days for quality assurance and 1-7 years for compliance purposes. We offer scalable storage plans to fit any retention policy.
    Yes, and it's legally required in most jurisdictions. The system automatically plays a customizable message like 'This call may be recorded for quality and training purposes' before connecting. You can also configure beep tones during recording. Agents see a recording indicator on their screen.
    Multiple search methods available: by date/time range, agent name, customer phone number, call duration, call outcome/disposition, or keyword (if transcription enabled). Advanced filters let you find exactly what you need in seconds. Recordings can be tagged for easy categorization.
    Yes! Recordings can be downloaded in multiple formats (MP3, WAV). Bulk export options available for compliance or archiving. If transcription is enabled, you can also export text transcripts. Download permissions are role-based for security — only authorized users can access exports.
    AI speech-to-text converts recordings into searchable text automatically. Supports Arabic and English with high accuracy (95%+). Transcripts appear within minutes of call completion. You can search transcripts for keywords, phrases, or sentiment. Transcription is an add-on feature with per-minute pricing.
    Voxla.AI Call Recording is fully compliant with UAE data protection laws, GDPR, and PCI-DSS standards. Features include: encrypted storage and transmission, automatic PCI pause for credit card numbers, role-based access controls, audit logs of who accessed recordings, and data residency options (UAE servers available). Our legal team stays current with regulations.

    Never Miss Another Important Detail

    Join 600+ businesses using Voxla.AI Call Recording for quality, compliance, and growth

    Encrypted & secure
    Fully compliant
    AI-powered insights