Smart Cloud Call Center for Modern Businesses

    Voxla.AI's cloud call center system is a comprehensive solution for all your communication needs. Handle unlimited calls, manage customer interactions efficiently, and empower your agents with AI-powered tools — all from anywhere with an internet connection.

    1,000
    Concurrent Calls
    99.99%
    Uptime SLA
    24/7
    Support
    Cloud Call Center Operations

    Trusted by 200+ businesses across UAE and EMEA region

    Everything Your Call Center Needs

    Powerful features designed to improve agent productivity, reduce costs, and deliver exceptional customer experiences

    Intelligent Call Routing (ACD)

    Automatically distribute incoming calls to the most qualified agents based on skills, availability, and priority. Reduce wait times and ensure every customer reaches the right person instantly.

    Skills-based routing matches customers with expert agents
    Priority queuing for VIP customers and urgent calls
    Overflow routing to handle peak call volumes seamlessly

    Interactive Voice Response (IVR)

    Guide customers through self-service menus with our drag-and-drop call flow designer. Create multi-level menus, integrate with databases, and route calls intelligently — no coding required.

    Visual call flow designer with pre-built templates
    Multi-level menus with database lookups
    Custom voice prompts and AI text-to-speech

    Advanced Queue Management

    Keep customers informed and engaged while waiting with real-time position updates, estimated wait times, and callback options. Reduce abandoned calls and improve satisfaction dramatically.

    Queue callback — customers keep their place without waiting
    Custom hold music and promotional messages
    Real-time queue monitoring for supervisors

    Call Recording & Quality Management

    Record every customer interaction automatically for training, compliance, and quality assurance. Search, replay, and score calls with ease to continuously improve agent performance.

    Automatic recording with secure cloud storage
    Compliance with industry regulations
    Call scoring and quality evaluation tools

    Real-Time Agent Monitoring

    Empower supervisors with live monitoring tools to listen, whisper guidance, or join calls instantly. Coach agents in real-time and resolve customer issues faster.

    Listen, whisper, and barge-in capabilities
    Live agent status dashboard
    Performance tracking and productivity metrics

    Comprehensive Reporting & Analytics

    Make data-driven decisions with 50+ pre-built reports covering every aspect of call center performance. Track SLAs, monitor KPIs, and identify improvement opportunities instantly.

    Real-time dashboards and wallboards
    Historical reports with custom date ranges
    Automated report scheduling and exports
    AI-POWERED

    Intelligent Call Center with AI

    Leverage artificial intelligence to automate tasks, gain insights, and deliver personalized customer experiences at scale

    Call Transcription

    Convert voice calls to text automatically in real-time

    Sentiment Analysis

    Detect customer emotions and satisfaction during calls

    Smart Call Routing

    AI-powered routing based on customer intent and history

    Automated Summaries

    Generate post-call summaries and action items instantly

    🚀 Increase customer satisfaction rate 3x more with AI-powered insights

    Real-time emotion detection and automated quality scoring help your team deliver better service

    OUTBOUND CAMPAIGNS

    Maximize Outreach with Smart Auto Dialer

    Run targeted outbound campaigns with our 3-in-1 auto dialer system. Automate dialing, manage campaigns efficiently, and boost agent productivity by up to 300%.

    Predictive, Power, and Preview dialing modes for different campaign types
    Campaign management with contact lists, call dispositions, and scheduling
    Do-Not-Call (DNC) list management for compliance
    Real-time campaign wallboard with performance metrics
    Auto Dialer Dashboard
    Live Dashboard

    Monitor Everything in Real-Time

    Track your call center performance with comprehensive dashboards and reports. Get instant insights into agent productivity, customer satisfaction, and operational efficiency.

    Live wallboards for supervisors and team visibility
    Individual and group performance analysis
    SLA tracking with automated alerts
    Custom reports with scheduled delivery

    Beyond Voice: Omnichannel Support

    Manage WhatsApp, SMS, live chat, and social media alongside voice calls in one unified agent interface. Never miss a customer message regardless of channel.

    Why Businesses Trust Voxla.AI

    Enterprise-grade security and compliance built for the UAE and EMEA region

    UAE Data Residency

    Your data stays in the UAE with local servers

    ISO 27001 Certified

    Enterprise-grade security standards

    TRA Compliant

    Fully compliant with UAE telecom regulations

    24/7 Arabic Support

    Full support in Arabic and English

    Get Started in 3 Simple Steps

    From discovery to deployment — we make it easy

    1

    Discovery Call

    We learn about your business needs, team size, and specific requirements

    2

    Custom Demo

    Watch a live demo tailored to your industry and use cases

    3

    Launch & Support

    Go live with full onboarding, training, and 24/7 ongoing support

    Ready to Transform Your Call Center?

    Request a free demo and see how Voxla.AI can improve your customer service

    Frequently Asked Questions

    Everything you need to know about Voxla.AI Call Center

    Yes! Voxla.AI is 100% cloud-based. Your agents can work from anywhere with just an internet connection — from home, office, or on the go using desktop or mobile devices.
    Most businesses are up and running within 24-48 hours. Our setup process includes configuration, agent training, and number porting if needed. No hardware installation required.
    Voxla.AI supports up to 1,000 concurrent calls and 10,000 users. Whether you have 5 agents or 500, the system scales effortlessly to match your needs.
    Absolutely. The entire system interface, IVR prompts, and customer support are available in Arabic and English. Our AI features also understand Arabic dialects.
    Voxla.AI integrates with popular CRMs (Salesforce, HubSpot, Zoho), helpdesk systems (Zendesk, Freshdesk), and collaboration tools (Microsoft 365, Teams). Custom integrations are also available via API.
    The system automatically failover to backup routes. You can also configure call forwarding to mobile numbers. With 99.99% uptime SLA, service interruptions are extremely rare.
    Pricing is based on the number of agents and features you need. We offer flexible monthly plans with no long-term contracts. Contact us for a customized quote based on your requirements.

    Join 200+ Businesses Delivering Better Customer Service

    Start your free demo today and see why businesses across UAE and EMEA choose Voxla.AI

    24-hour setup
    Enterprise security
    24/7 Arabic support