LIVE CHAT

Instant Conversations That Convert

Provide fast, exceptional service with Voxla.AI Live Chat. Respond instantly to customer inquiries across your website, app, and social media — ensuring faster engagement, higher satisfaction, and dramatically improved conversion rates.

700+ websites engage customers through Voxla.AI Live Chat

Engage Visitors the Moment They Arrive

Powerful live chat features that turn browsers into buyers

Customizable Website Integration

Create chat widgets tailored to your business needs with full customization of design, content, and user experience to increase engagement and operational efficiency.

Targeted Messaging

Reach only active website visitors by sending proactive messages that ensure your content reaches the right customers at the perfect moment when they're most likely to convert.

Smart Data Collection

Collect important customer information before starting conversations with agents. Speed up response time and provide each customer with accurate, personalized, high-quality service.

BOOST SALES

Exceptional Experience That Drives Revenue

Voxla.AI Live Chat gives you clear visibility into customer service performance, helping achieve greater satisfaction and increase sales. Improve customer interactions through instant responses and detailed 24/7 performance reports.

Quick responses to FAQs

Canned replies and chatbot for instant answers

Detailed performance reports

Evaluate and enhance service continuously

Unified interaction management

All customer touchpoints in one place

AI AUTOMATION

24/7 Chatbot Without Interruption

Stay connected with customers around the clock through AI-powered chatbots that instantly respond to inquiries. Create a seamless experience that increases satisfaction while your team sleeps.

Available 24/7 to respond anytime

Never miss a lead, even after hours

Handles messages efficiently

Automated workflows for common questions

Turns inquiries into sales

Qualify leads and book appointments automatically

Complete Live Chat Solution

Everything you need for professional website chat

Instant Responses

Answer FAQs immediately with canned replies

Detailed Performance Reports

24/7 analytics to evaluate and enhance service

Unified Management

All customer chats in one dashboard

AI Chatbot Integration

Automated responses when agents offline

Conversion Tracking

See which chats lead to sales

Chat History

Complete conversation records for context

Advanced Engagement Tools

Proactive features that increase conversions

Proactive Chat Invitations

Automatically trigger chat invitations based on visitor behavior

Time on page (e.g., 30 seconds on pricing)

Exit intent (about to leave checkout)

Repeat visitors or VIP customers

Specific pages (contact, support, pricing)

Pre-Chat Forms

Collect visitor information before chat starts for personalized service

Name and email for follow-up

Department selection for smart routing

Custom fields (order number, account ID)

CRM lookup before chat begins

Canned Responses

Pre-written answers for frequently asked questions

Instant responses with shortcuts

Team-wide templates for consistency

Personalize with customer data

80% faster response times

Visitor Tracking

Real-time insights into who's browsing your website

See current page and browsing history

Location, device, and referral source

Time on site and engagement level

Shopping cart contents (e-commerce)

The Live Chat Advantage

Why live chat outperforms email and phone support

✗

Without Live Chat

•Customers rely on slower channels (email, forms)

•Less interactive experience, customers feel neglected

•Lower conversion rates from product pages alone

•Difficult to build strong loyalty without direct communication

•No real-time assistance for purchase decisions

•High cart abandonment rates

With Live Chat

Instant support and quick solutions

Smooth user experience increases satisfaction

Higher conversion with real-time assistance

Build strong relationships through direct engagement

Help customers complete purchases immediately

Reduce cart abandonment by 35%

Live Chat Impact on Your Business

Proven results from real-time customer engagement

35%

Conversion Increase

Visitors become customers

Avg Response

Time to first agent reply

40%

Cart Recovery

Abandoned carts saved

90%

Satisfaction

Customer CSAT scores

Add Live Chat in 3 Steps

From installation to first conversation in minutes

Install Widget

Copy one line of code to your website or use plugin for WordPress/Shopify

Customize & Configure

Brand the widget, set up routing rules, create canned responses, enable chatbot

Start Chatting

Agents log in to dashboard and begin helping customers in real-time

Setup time: 15 minutes to full deployment

Secure & Professional

Enterprise-grade chat with complete privacy

Secure Conversations

End-to-end encrypted chats

ISO 27001 Certified

International security standards

Multi-Language

Arabic & English support

Instant Deployment

Add to website in 5 minutes

Add Live Chat to Your Website

Start converting more visitors into customers today

Frequently Asked Questions

Everything you need to know about live chat

Simply copy and paste a single line of code into your website's HTML, just before the closing </body> tag. The chat widget appears automatically on all pages. No technical expertise needed — our team can install it for you in 5 minutes. Works with any website platform: WordPress, Shopify, custom HTML, React, etc. Mobile-responsive and fully customizable to match your brand.

Absolutely! Voxla.AI Live Chat is part of our omnichannel Business Chat platform. Website chats, WhatsApp, Instagram, Facebook, and email all flow into one unified agent inbox. Agents manage conversations from all channels in one dashboard, and you can seamlessly move conversations between channels (e.g., start on chat, continue on WhatsApp).

Multiple options: (1) AI chatbot handles chats automatically 24/7, (2) Capture visitor info and create a ticket for follow-up, (3) Display offline message with business hours, (4) Route chat to WhatsApp for async conversation, or (5) Send email notification to customer. You configure the behavior based on your support model.

Yes, fully customizable! Change colors, position (bottom right/left), size, welcome message, agent avatars, chat button text, and icon. Upload your logo, match your brand colors, and customize pre-chat forms. Widget can be different on different pages (e.g., sales-focused on product pages, support-focused on help pages).

Smart routing options: (1) Pre-chat form asks customer to select department, (2) Automatic routing based on page URL (pricing page → sales, help center → support), (3) Skills-based routing to agents with specific expertise, (4) Round-robin distribution for balanced workload, or (5) VIP routing for known high-value customers. All configurable through dashboard.

Comprehensive live chat analytics: total chats, response times (first response and average), chat duration, resolution rates, customer satisfaction scores (CSAT), agent performance metrics, busiest hours/days, missed chats, conversion tracking (chats that led to sales), and common chat topics. Real-time dashboards plus historical reports with export capabilities.

Configurable based on your preference. You can: (1) Require email/name in pre-chat form for contact purposes, (2) Allow anonymous chats for low-friction engagement, or (3) Require info only for specific chat types (e.g., sales chats require email, general questions don't). Most businesses require at least email to follow up if chat disconnects or for after-hours inquiries.

Turn Website Visitors Into Loyal Customers

Join 700+ businesses using Voxla.AI Live Chat for instant customer engagement

Instant responses

24/7 AI chatbot

35% higher conversion

Cloud Call Center

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