IVR SYSTEM

    Turn Every Call Into a Perfect Customer Experience

    Route calls intelligently with Voxla.AI's Interactive Voice Response system. Automate responses, organize communication, and let customers self-serve 24/7 — turning wait time into productive time.

    IVR System Interface

    400+ businesses use Voxla.AI IVR to handle calls smarter

    Powerful Features That Work for You

    Intelligent automation that improves customer experience and reduces operational costs

    Smart Call Routing

    Automatically route calls to the right department or employee with minimal steps. Reduce wait times and improve first-call resolution rates dramatically.

    CRM Integration

    Integrated with CRM systems, callers can check invoices, bookings, appointments, and get answers to common questions — all through voice prompts without agent assistance.

    Service Promotion

    Use IVR as a powerful marketing tool to promote services during calls, increase sales opportunities, and enhance customer engagement with targeted messages.

    BRAND IDENTITY

    Present a More Professional Image with IVR

    Voxla.AI's IVR system creates a distinguished professional impression through unified communication. Customize the system to match your brand identity and accurately reflect your company's values. It's not just call routing — it's a powerful tool to build trust and strengthen customer relationships.

    Customized responses aligned with your brand

    Professional voice, tone, and messaging

    Enhanced customer satisfaction

    Consistent, professional experience every call

    Communication that highlights brand values

    Every interaction reinforces your message

    Professional IVR
    24/7
    EFFICIENCY

    Save Team Time & Reduce Costs with Smart IVR

    Automate routine inquiries like appointment schedules, booking confirmations, and account information. Your team focuses on tasks that drive real profit while IVR handles repetitive questions efficiently. With CRM integration, operations run automatically and seamlessly.

    Customized Brand Experience

    Professional calls that enhance satisfaction

    24/7 Availability

    Instant call answering anytime

    Reduce Workload

    Team focuses on high-value tasks

    CRM Integration

    Operations handled automatically

    DRAG & DROP BUILDER

    Visual Call Flow Designer — No Coding Required

    Create sophisticated call flows with our intuitive drag-and-drop interface. Build multi-level menus, set business hours, integrate databases, and deploy instantly.

    What You Can Build:

    Multi-level menus — Unlimited depth and complexity
    Time-based routing — Different menus for business hours, holidays
    Database lookups — Retrieve customer info, order status, balances
    Skills-based routing — Match callers with specialized agents
    Callback queuing — Let customers request callbacks instead of waiting
    Promotional messages — Upsell and cross-sell during hold time
    Sample Call Flow
    Welcome Message
    Press 1: Sales
    Check business hours
    Route to available agent
    Press 2: Support
    Lookup customer ID
    Queue with position
    Press 0: Operator

    Before & After IVR Implementation

    Transform your call handling from chaos to efficiency

    ✗

    Without IVR System

    •Random calls lost between departments
    •Long wait times frustrating customers
    •Limited service during business hours only
    •Constant need for more staff
    •One-size-fits-all customer experience
    •Any change requires retraining entire team

    With IVR System

    Smart routing to right department instantly
    Automated responses 24/7
    CRM integration streamlines workflow
    Reduced staffing needs
    Personalized paths based on customer needs
    Easy updates to voice menus anytime

    IVR Use Cases Across Industries

    How businesses use IVR to improve customer experience

    Healthcare

    Appointment booking, prescription refills, test results — all automated

    ⚕️ Reduce admin workload by 70%

    Banking

    Balance inquiries, transaction history, card activation via secure IVR

    🏦 Handle 80% of calls without agents

    E-commerce

    Order tracking, return status, delivery updates through automated system

    📦 24/7 order support

    Hospitality

    Room reservations, check-in times, amenity information via IVR

    🏨 Instant booking confirmation

    Government

    Permit status, application tracking, department routing for citizens

    🏛️ Improved public service

    Utilities

    Bill payments, outage reporting, service requests handled automatically

    ⚡ Lower call center costs

    Get Your IVR Running in 3 Steps

    From design to deployment in days, not weeks

    1

    Design Call Flow

    Use our visual builder or work with our team to map your ideal customer journey

    2

    Record Prompts

    Choose professional voice talent, AI text-to-speech, or upload your own recordings

    3

    Test & Launch

    Test thoroughly, then deploy instantly. Update anytime without downtime

    Typical setup: 24-48 hours for basic IVR

    Trusted by Leading Organizations

    Enterprise-grade reliability and security

    TRA Licensed

    UAE Telecommunications Regulatory Authority approved

    ISO 27001 Certified

    International security standards

    Full Arabic Support

    Native Arabic and English voice prompts

    Proven Reliability

    99.99% uptime guarantee

    Experience IVR Power Yourself

    Request a custom demo showing how IVR can transform your call handling

    Frequently Asked Questions

    Everything you need to know about IVR systems

    IVR (Interactive Voice Response) is an automated phone system that interacts with callers through voice prompts and keypad inputs. When customers call, they hear menu options ("Press 1 for Sales, Press 2 for Support") and the system routes them to the right department based on their selection. It can also provide information, take messages, and integrate with databases to retrieve customer data.
    Absolutely! Voxla.AI IVR fully supports Arabic language with professional voice recordings. You can customize all prompts in Arabic, English, or both. We offer professional voice talent, AI text-to-speech in multiple dialects, or you can upload your own recordings to match your brand perfectly.
    Our IVR connects to your CRM through API integration. When a customer calls, the system can retrieve their information using caller ID, account number, or other identifiers. This enables features like personalized greetings, automated account balance inquiries, appointment confirmations, and order status updates — all without agent intervention.
    Yes, always! IVR enhances service but never blocks access to agents. Customers can press a key (like "0") at any time to reach a live person. You can also set up intelligent routing so complex issues automatically transfer to agents while simple inquiries are handled by IVR.
    Basic IVR setup takes 24-48 hours. This includes designing your call flow, recording/uploading voice prompts, and testing. Complex multi-level menus or CRM integrations may take 3-5 business days. We provide a drag-and-drop call flow designer so you can modify menus yourself after initial setup.
    Yes! Our visual call flow designer lets you modify menus, change routing rules, update voice prompts, and adjust business hours without any coding. Changes go live instantly. For complex integrations, our support team is available to assist.
    IVR can play custom messages for holidays, after-hours, or weekends. You can route calls to voicemail, mobile phones, or other locations. Set up different menus for different time periods — for example, emergency options after hours while main menu plays during business hours.

    Ready to Automate Your Call Handling?

    Join 400+ businesses using Voxla.AI IVR to improve customer experience and reduce costs

    24/7 availability
    No coding required
    CRM integrated