Citizen Services That Build Trust

    Improve public service delivery with multi-channel communication, automated responses, and complete transparency. Serve citizens efficiently across UAE and EMEA government organizations with a secure, compliant, and scalable unified communications platform designed for the public sector.

    Unified 9200 Citizen Hotline

    One memorable number for all government services. IVR routes to correct department automatically.

    Handle 10,000+ calls daily

    Permit & Application Status via IVR

    Citizens check permit status, application progress, document requirements through automated system.

    80% inquiries handled without agents

    WhatsApp for Citizen Engagement

    Share announcements, policy updates, emergency alerts via WhatsApp broadcast to entire populations.

    98% message delivery and read rates

    Complete Call Recording & Audit Trails

    Record all citizen interactions for transparency, compliance, and quality assurance with searchable archives.

    Full regulatory compliance

    Key Features for Government Agencies

    Multi-Channel Support

    Engage citizens on their preferred channels including Voice, WhatsApp, SMS, and Web Chat.

    Automated Workflows

    Streamline repetitive tasks like appointment scheduling and document verification.

    Data Security

    Enterprise-grade encryption and local data residency to meet government security standards.

    Real-Time Analytics

    Monitor service levels and agent performance with comprehensive dashboards.

    Why Choose Voxla.AI for Government?

    Increased Efficiency

    Reduce wait times and operational costs with intelligent automation.

    Better Citizen Experience

    Provide 24/7 access to essential services and information.

    Scalability

    Easily scale your communication infrastructure to handle peak demands.

    Modernize Citizen Services